The following Terms and Conditions of Sale apply to all products and services provided by Amexcom. Please make sure you choose carefully as all products are sold on a no refund basis, unless proven to have been faulty at time of sale. Amexcom's return policy on goods that are faulty and accepted by Amexcom is to exchange for goods of equal value or to provide a credit towards the purchase of other goods at Amexcom's Discretion.

1.   The title of goods shall not pass to the buyer until full payment has been received and cheques are cleared by Amexcom.

2.    All orders are subject to acceptance and confirmation by Amexcom.

3.    Terms and conditions of payment for the Goods and/or Services are strictly PBD (Payment Before Delivery) unless otherwise agreed and specified on invoice. Payment by other than Cash or Cheque (by prior arrangement only) may attract additional administration charges. Lodging your Credit Card details with Amexcom can be used as the method for payment before delivery. Amexcom cannot deliver to third party addresses unless otherwise agreed.

4.    Amexcom will not be responsible for goods lost or damaged in transit.

5.    Customers are responsible for any costs incurred by unclaimed goods or refused shipments. Customers must ensure that someone is available at the delivery address to accept the goods. Amexcom will use its best efforts to ensure that delivery is timely but cannot be held liable for any delayed or lost goods.

6.    Amexcom does not guarantee product compatibility. On Special request, non-faulty Products returned for credit must be done so within 7 days of invoice date, unopened, unused in its original packaging and will incur a 25% restocking fee of its invoiced value at the discretion of Amexcom. No goods will be accepted for return after 7 days.

7.    Goods sold on "back-to-back orders and no-return" basis will be identified by Amexcom and cannot be returned or cancelled.

8.    If an order for a Systems/Notebook is cancelled before dispatch, a charge of 10% of the purchase price will be applied. In the case of a Component order cancellation, Amexcom reserves the right, at its discretion, to charge up to 25% of the purchase price.

9.    Customers who chose to pay by credit card must provide proof of credit card ownership when requested by Amexcom Pty Ltd. This includes the original credit card details being used in the transaction, Passport or Australian Driver's Licence.

10.    Amexcom will only accept responsibility for adherence to technical or performance specifications by any goods to the extent that the Manufacturer of those goods accepts that same responsibility.

Conditions of Warranty and Returns Policy

1.    Amexcom Pre-configured Computer Systems come with a standard 1 year Return to Base Nationwide Parts and Labour Warranty. Warranty does not cover for system errors or damage caused by viruses. These warranties are not applicable to Basic and Part Assembled Systems.

2.    Amexcom Covers all component parts for a 1-year parts limited manufacturer warranty unless specified otherwise by Amexcom.

3.    Bright or dead pixels on LCD Monitors do not automatically mean that the TFT is faulty or DOA unless the model purchased is specified by Amexcom to come with a zero dead pixel warranty.

4.    Many goods including, but not limited to, most monitors, printers and component parts are covered by “direct” manufacturers' warranties. Any claims in these circumstances cannot be handled by Amexcom and the customer must contact the manufacturer or its agent for warranty claims.

5.    Any goods returned for repair found by Amexcom to be free of faults or goods with physical damage or damage caused by improper use are not covered by warranty. The customer shall be liable for a handling and service fee of $22 for components or $33.00 (incl GST) Base Fee (30 mins) + $50.00/hour thereafter, including shipping costs if applicable.

6.    No warranty claims will be accepted without a proof of purchase provided by the customer. The invoice is to be presented for any claims, and labour will be charged if goods are found by Amexcom not to be free of faults.

7.    Any unauthorised returned goods will not be accepted and will be sent back at customer's cost. Goods under warranty must be transported to Amexcom at the customer's cost and returned in their original packaging. For Dead on Arrival (DOA items) – the full set of accessories including the manuals, driver CD's, all cables, original packing materials, etc must be returned together with the DOA unit.

8.    For all returned items including Dead on Arrival (DOA items) – the full set of accessories including the manuals, driver CD's, all cables, original packing materials, etc must be returned together with the unit. If not restocking fees may apply

9.    Amexcom will not accept, refund or replace any damaged goods caused by overclocking, (operating goods beyond their specifications), misuse or improper handling.

10.  Customers who choose to overclock any equipment do so at entirely their own risk and accept  that by doing so they have voided all warranties.

11.   Failure of equipment to overclock will not be accepted as any basis for a claim for faulty goods.

12.  Repairs or replacements under the terms of warranty do not give rights to extensions or a new  beginning of the warranty period and the remainder of the original warranty will apply. Repairs  or replacements may be carried out with functionally equivalent reconditioned parts.

13.   Amexcom takes all due care in servicing all goods, however Amexcom accepts no liability   whatsoever for any form of damage or loss of the aforementioned goods arising during servicing. Amexcom will not be responsible for any loss of data in any form and it is the   responsibility of the Customer to backup all data before bringing any goods to Amexcom for servicing.

14.   Warranty is not transferable. Warranty will be voided if goods are found by Amexcom to have   any physical damage,  unclear barcode labels, burnt-out chipsets or components due to   inappropriate customer handling and use after labels are  removed.

15.   RMA policy on warranty provided by Amexcom are limited to those provided by the   manufacturer in it's RMA Policy.

16.   Intel and AMD CPU Warranty claims' returns must include the fan/heatsink or warranty will   become void.

17.   Warranty does not cover damage to other equipment used in conjunction with goods supplied   by Amexcom.

18.   Warranty does not cover damage caused by power surges, or any acts of God.

19.   In the case of goods that are returned in a damaged condition, Amexcom reserves the right, its  discretion, to declare the goods “Beyond Repair”. Amexcom will replace the goods, at the  customer's cost, with new goods with applicable new warranties. In the event that parts are  salvaged from the damaged goods and used in the new goods, whatever warranty remains on  those salvaged parts will apply.

20.   Customers who have warranted items, which are no longer available, will be offered an  equivalent product or the choice to upgrade at Amexcom's discretion.

21.   Under no circumstance can opened software be returned.

1.    All International buyers required to contact Amexcom Sales Team before placing an order as some of our products are not available for oversea delivery.